DELIVERY – ONLINE ORDERS
Our delivery areas We deliver online orders across most of London.
Delivery charges are based on two areas, depending on how far your postcode is from our stores:
Local Delivery area E14, N1, SE1, SE3, SE4, SE5, SE6, SE8, SE10, SE11, SE13, SE14, SE15, SE16, SE17, SE19, SE20, SE21, SE22, SE23, SE24, SE26, SE27, SW1P, SW2, SW4, SW8, SW9
Wider London Delivery areaEC1M, EC1P, EC1R, EC1V, EC1Y, EC2A, EC2Y, EC3M, EC3R, EC3V, EC4N, EC4Y, WC1B, WC1E, WC1X, WC2E, WC2H, WC2N, E1, E1W, E2, E3, E5, E6, E8, E9, N4, N5, N7, N8, N16, N17, N18, N22, NW1, NW3, NW5, NW6, SW1A, SW1E, SW1H, SW1V, SW1X, SW1Y, SW3, SW5, SW6, SW7, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, W1A, W1B, W1C, W1D, W1G, W1H, W1J, W1K, W1S, W1T, W1U, W1W, W2, W6, W8, W9, W11, W12, W13, W14
A small number of addresses within these postcodes may fall outside our delivery area. Enter your postcode at checkout to confirm we can deliver to you.
Next-Day London Delivery
• Local Delivery – £6.99• Wider London Delivery – £11.99
Order by midnight for delivery the next day, between 8am and 8pm. If there’s any delay to your order, our customer service team will be in touch to rearrange as soon as possible.
Bulky Item Delivery
Some larger or heavier items are delivered by a specialist courier. These are clearly marked on the product page.
• Local Delivery – £19.99• Wider London Delivery – £24.99
Bulky items may take a little longer to arrive than our standard next-day service. Full details will be shown at checkout.
Floristry Delivery – £12.99
Choose your preferred delivery day at checkout. Order by 4pm for next-day delivery.
Christmas Tree Delivery
• Local Delivery – £12.50• Wider London Delivery – £19.50
Online Christmas tree orders are delivered on the following dates:
November: 21st, 22nd, 25th, 27th, 28th, 29th & 30thDecember: 1st, 2nd, 3rd, 4th, 5th, 6th, 8th, 9th, 10th, 11th, 12th & 13th
• Choose your delivery date at checkout. Slots are limited, so we recommend booking early.• Your tree will arrive between 9am and 6pm on your chosen day.• Trees are delivered netted, to your front door.
Our drivers are unable to set up trees.
• If no one is home, we’ll leave your tree in a safe place if you’ve given permission at checkout / contact you to rearrange – a redelivery charge may apply.• If none of these dates suit you, buy your tree in store and our team will arrange delivery on a date that works for you (see In-Store Purchases below).
Nationwide Delivery – £4.99
We currently offer nationwide delivery on our fragrance collection, clearly marked on the product page. Orders are picked and packed the next working day and sent by Royal Mail First Class. We’re working on bringing more of our range to nationwide delivery soon – watch this space!
Christmas Delivery Deadline
To receive your order before Christmas, please order by end of day on Tuesday 22nd December 2026]. Orders placed after this may not arrive until after Sunday Dec 27th.
Delivery Instructions
You can add instructions for the driver at checkout, or give them directly to the courier via your delivery confirmation email. If you ask for your order to be left unattended, this is at your own risk, and we’re unable to refund items that are lost or damaged by the weather after delivery.
Gift Messages
Add a personal message at checkout and our team will handwrite it on a complimentary gift card to go with your order.
IN-STORE PURCHASES
Delivery for items bought in store is carried out by one of our delivery partners. The cost is calculated in store at the time of purchase, based on the size of vehicle needed and your postcode. Book before 2pm and we can usually deliver the same day. The courier will keep you updated by text message.
ORDER QUERIES
If you have a question about your order or would like to make a change, email online.orders@thenunheadgardener.com or call our Camberwell store on 020 4506 6195.
RETURNS & REFUNDS
At The Nunhead Gardener, we’re committed to quality. We inspect every item before dispatch and pack it carefully to protect it on its journey to you. If something isn’t right, we’re here to help and will resolve it as quickly as we can. Email online.orders@thenunheadgardener.com or use the Contact Us form on our website.
How returns work depends on what you’ve ordered.
Christmas Trees
Because Christmas trees are natural, perishable products, we’re unable to accept returns once a tree has been delivered if you’ve simply changed your mind.• Cancelling before delivery: you can cancel for a full refund up to 48 hours before your delivery date by emailing online.orders@thenunheadgardener.com.• Damaged or incorrect trees: if your tree arrives damaged, or isn’t the size or grade you ordered, please let us know within 48 hours of delivery and send us a photo. We’ll arrange a replacement or a refund.• Every tree is unique: heights are approximate, and shape and fullness will vary naturally from tree to tree.
Plants
In the rare event your plants arrive damaged or in poor condition, please contact us as soon as possible and send photographs of them as they arrived, before re-potting. This helps us assess the problem.• Damaged or incorrect plants: if your plants are damaged in transit and won’t recover, or you’ve received the wrong plants, we’ll arrange a free return and a replacement or refund.• Changed your mind: although the legal right to cancel doesn’t apply to perishable goods such as plants, we’re happy to accept returns within 14 days of delivery. Plants must be in no worse condition than when we sent them. We’ll refund the cost of the plants in full, but return costs and the original delivery charge aren’t refundable. Please contact us before returning any plants so we can help with packing and care instructions.• Sizes and appearance: plant sizes are approximate and include the height of the grow pot. Every plant is different, so size, shape and colour will vary slightly, and images show how a plant may look at different stages of maturity. We always aim to supply plants at least the minimum size shown. The loss of the odd leaf in transit is normal and shouldn’t affect a healthy plant.
Other Items (non-perishable)
Changed your mind? Let us know within 14 days of receiving your order, using the Contact Us form or by email. You then have a further 14 days to send the items back.
• Items must be unused and in a resaleable condition, in their original packaging, with all tags, labels and accessories.• Please pack breakable items, including pots and planters, carefully. If an item is damaged on its way back to us, we may be unable to give a full refund.• Return postage is your responsibility. We recommend a tracked or signed-for service, and keeping your proof of postage.• We’ll process your refund within 5 working days of receiving your return. If you return your whole order, we’ll also refund the standard delivery charge you paid.• Items marked as made to order on the product page can’t be returned for a change of mind.
Faulty, Damaged or Incorrect Items
If an item arrives faulty or damaged, or we’ve sent you the wrong item, please contact us as soon as possible, ideally within 14 days of delivery. We’ll cover the cost of the return, either by collecting it with our own carrier or by refunding your postage costs, and offer you a replacement or full refund. Refunds are processed within 5 working days of us receiving the item. Many of our pots are handmade, so slight variations in colour, shape and size are part of their individual charm and are not considered a fault.
CANCELLATIONS
To cancel an order, email online.orders@thenunheadgardener.com with your order details, or use the Contact Us form on our website.
EXCHANGES
To exchange an item, simply return it for a refund and place a new order for the item you’d like.
RETURNS ADDRESS
Please don’t send any returns until you’ve contacted us. Once your return has been agreed, send it to:
The Nunhead Gardener23b Denmark Hill LondonSE5 8FF
Nothing in this policy affects your statutory rights. You can read more about your rights as a customer on our Terms & Conditions page.