We Are Open For You
With Our Normal Hours
Last Updated: 28th January 2021
Following the latest Government announcements (4th January 2021) we are able to remain open to the public, with our normal opening hours in place during the National Lockdown. This is because the Government has asked for certain businesses to remain open during the lockdown, to help retain and stimulate some of the economy and to provide support and services to communities, and we have been classified as part of this category.
Our opening hours will be as normal and as follows:
Nunhead – 9am – 6pm Monday to Sunday
Camberwell – 9:30am – 6:30pm Monday to Sunday
Elephant Park – 9:30am – 6:30pm Monday to Sunday
The above may be subject to change at short notice, if Government advice is changed or further restrictions are introduced.
Some Helpful Points Before You Visit
We have set a safe limit for the number of customers who can be in each of our stores at any one time to facilitate safe, social distancing. This can mean that you will need to queue for a short while at busy times, at a sensible distance from others, before entering the store.
Our shopping basket handles are cleaned and disinfected after each use. We have hand sanitiser available for visitors to use at our entrance and exit points. All customers and staff are required to wear face coverings in both our indoor and outdoor spaces. You will be asked to remain at a safe distance of at least 2 metres from other customers and our employees at all times, and we will ask you to pay particular attention to signage and guidance at our till-points. We will be doing our best to minimise any delays, but please do be patient.
Maintain a safe space between each other
We would like to remind all visitors to follow the safety guidelines we have implemented, and in particular to respect the personal space of other visitors at this point in time. We all have different attitudes to risk, and some people will understandably be more apprehensive than others. We also know how easy it is to occasionally forget the new distancing rules, but it is our intention to try to provide the most comfortable and safe shopping experience we can for all visitors, and we can only do so if we all help each other.
Face Masks and Face Coverings
All visitors (with the exception of young children) are required to wear a face covering for the duration of their visit in both our indoor and outdoor spaces. If you can’t wear a mask for medical reasons, please talk to one of our staff and we’ll be very happy to find the items for you or assist you in any way we can.
Groups and Household Meet-Ups
The new restrictions prohibit all social mixing between households indoors and we ask that all our visitors follow these latest rules in our store. To assist with understanding this, the following is an extract from the appropriate Government guidance:
“You must not meet socially indoors with family or friends unless they are part of your household or support bubble.
A support bubble is where a household with one adult joins with another household. Households in that support bubble can still visit each other, stay overnight in each other’s households, and visit outdoor public places together.”
Quieter Shopping Times
At the moment the first hour or two in the day (from 9am) during the week is a quieter time for shopping, along with the final two hours (from 4pm); The last hour is a particularly lovely time to visit and shop.
Payment – No Cash
Please note we are only accepting payments by debit or credit card, contactless (subject to national limit), mobile payments, digital wallets (Apple Pay and so forth) or our gift cards and vouchers. We are no longer accepting cash as a form of payment, as there is growing evidence this is a particular vector for virus transmission.
Safe Online Shopping as an Alternative
Our online store is also open, with a home delivery service available for local postcodes (detailed in the delivery and returns page of our web site). Our online store is, however, just a snippet of our full offer, and wherever possible we would always recommend a visit in person. We will do our best to fulfil any orders placed online in a timely fashion, but we will only do so whilst this continues to be permitted by the government and we deem it safe to do so.
For further information, please see our updated delivery and returns page.
Our delivery drivers are instructed to follow safe distancing guidelines at all times. Unless stated otherwise by us, please assume deliveries will be doorstep deliveries only.
Please be assured our staff working in the store and our delivery crew are being well looked after and are following our enhanced hygiene protocols and work to social distancing criteria. We are keeping up-to-date with and following all NHS and Government official guidelines. Our staff are also provided with PPE masks or face coverings and will wear these at all times, unless they have a particular medical condition which would make it riskier for them to do so. Protective, transparent barrier screens are in place at tillpoints.
We would be very grateful if you could follow our guidelines when visiting, as this will help keep our team happy, safe and fit.
Stay healthy everyone, and try to keep your spirits up! Like you, we are looking forward to a return to normality in the future, and we will try to ensure each and every visit you make to us is as enjoyable as possible, irrespective of the circumstances.
With our very best wishes,
The Nunhead Gardeners