The Nunhead Gardener
South London's favourite plant specialists
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DELIVERY & RETURNS POLICY

 


 
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Delivery & Returns

Policy Documents

 

 

Delivery & Returns Policy

Gift Cards & Vouchers can not be returned. To return another product to us:

1. Contact us by email at enquiries@thenunheadgardener.com within 14 days of your delivery date. In your email please include your name, address, order number and any other information for the basis of your return. Please do not send us anything until you have confirmation from us.

2. Pack all items in their original packaging and ensure that the packaging is secured. We will not be able to make a refund for items damaged in return transit.

3. You can either return items in store or post to:

The Nunhead Gardener

1A Oakdale Road

London

SE15 3BW

4. We are not liable for lost return packages. Therefore we recommend that you obtain proof of postage in case the package fails to reach us. We strongly advise you to insure the package in case it is damaged in transport.

5. Once received, we will inspect the items and if their condition matches our requirements, a refund will be made through the same method of payment. We will send you an email confirming your exchange will be made within 14 business days.